The Human-AI Partnership: Why BFSI’s Best Customer Service Model Is ‘Digital First, Not Digital Only’
The Human-AI Partnership: Why BFSI’s Best Customer Service Model Is ‘Digital First, Not Digital Only’ One of the most important corrections in BFSI technology strategy arrived in June 2025, when Gartner predicted that by 2027, 50% of organisations that planned to significantly reduce their customer service workforce due to AI will abandon those plans. (Source: […]
