Real-Time AI Decisioning in BFSI: From Next Best Action to Next Best Outcome
Real-time AI decisioning in BFSI : From Next Best Action to Next Best Outcome The evolution of AI in BFSI customer service follows a clear trajectory: from rule-based routing (2015), to machine learning recommendations (2020), to real-time predictive AI (2023), to agentic decisioning that autonomously acts on those predictions (2027 and beyond). Understanding where your […]
