Real-Time AI Decisioning in BFSI: From Next Best Action to Next Best Outcome
Real-time AI decisioning in BFSI : From Next Best Action to Next Best Outcome The evolution of AI in BFSI customer service follows a clear trajectory: from rule-based routing (2015), to machine learning recommendations (2020), to real-time predictive AI (2023), to agentic decisioning that autonomously acts on those predictions (2027 and beyond). Understanding where your […]
Agentic AI in Banking Customer Service: From 23% Scaling Today to Industry Standard by 2027
Agentic AI in Banking Customer Service: Agentic AI in Banking Customer Service: The numbers on agentic AI adoption in financial services tell a story of accelerating urgency. McKinsey’s 2025 survey of 200 C-suite executives found that more than 80% are already running agentic AI pilots — with some progressing to scaled deployments. 23% of organisations […]
Pega Infinity 25 Constellation – Advancing User Experience and Developer Efficiency
Pega Infinity 25 Constellation — Advancing User Experience and Developer Efficiency Introduction Pega Infinity 25 Constellation introduces a range of enhancements designed to improve usability, streamline development, and enhance the overall user experience. With smarter configuration options, modernized layouts, and improved localization, this release empowers developers to build applications faster and more efficiently while maintaining a […]
Customer Service — Unlock End-to-End Agentic Self-Service with Novitates and Pega Infinity ’25
Customer Service — Unlock End-to-End Agentic Self-Service with Novitates and Pega Infinity ’25 Executive Summary The promise of customer self-service has often fallen short. Traditional chatbots deflect but rarely resolve. Customers end up frustrated, while service costs remain high. The next frontier is agentic self-service—AI-powered journeys that not only understand intent but complete tasks end-to-end […]
From Reactive to Proactive: The AI Driven Future of Cybersecurity
From Reactive to Proactive: The AI Driven Future of Cybersecurity Cyberattacks are evolving at an unprecedented pace, becoming more targeted, stealthy, and relentless. Traditional reactive security models that rely on known signatures and post breach remediation are no longer enough. Enter AI driven cybersecurity, which is transforming how organizations protect their digital ecosystems by shifting […]
Legacy Modernization with GenAI: How Pega’s GenAI Blueprint Transforms Technical Debt into Enterprise Agility
Legacy Modernization with GenAI: How Pega’s GenAI Blueprint Transforms Technical Debt into Enterprise Agility Legacy systems are the workhorses of enterprise IT have powered critical operations for decades. But today, they’re often the biggest bottlenecks to agility, scalability, and innovation. From COBOL-based applications to siloed data architectures, the burden of technical debt has never been […]
The Future of Enterprise AI is Agentic: Transparent, Auditable, and Fast
The Future of Enterprise AI is Agentic: Transparent, Auditable, and Fast Enterprise AI is evolving beyond predictive analytics and task automation into something far more transformative, Agentic AI. Unlike traditional AI systems that rely heavily on human prompting, Agentic AI systems are autonomous agents capable of setting goals, reasoning through tasks, making decisions, and interacting […]
Beyond Bots: How AI and Automation Are Shaping the Future of Intelligent Enterprises
Beyond Bots: How AI and Automation Are Shaping the Future of Intelligent Enterprises The lines between artificial intelligence and automation are blurring—and that’s a good thing. As modern enterprises pursue speed, accuracy, and scalability, they’re increasingly turning to the combined power of AI and automation to build intelligent systems that go beyond basic task execution. […]
The Future of Enterprise AI is Agentic: Transparent, Auditable, and Fast
The Future of Enterprise AI is Agentic: Transparent, Auditable, and Fast Enterprise AI is entering a new phase—one where intelligent agents don’t just respond but reason, plan, act, and self-reflect. This is the promise of Agentic AI: a new frontier where AI systems are no longer passive tools but proactive collaborators capable of making complex […]
Unified Configuration Management in Pega: Leveraging Configuration Sets
Introduction Configuration Settings in Pega Infinity 24.2.1 offer a unified framework that blends the capabilities of Application Settings, Dynamic System Settings (DSS), and custom configuration implementations. These are grouped into Configuration Sets, simplifying application behavior management and reducing development overhead. This article explores how Configuration Sets streamline parameterization, reduce the need for custom rule overrides, […]
