The $15 Trillion Shift: How AI Agent Intermediation Will Reshape BFSI Customer Relationships by 2028
The $15 Trillion Shift: How AI Agent Intermediation Will Reshape BFSI Customer Relationships by 2028 Gartner’s most consequential prediction for BFSI leaders isn’t about contact centres or chatbots. It’s about the fundamental restructuring of how buying and service decisions get made. By 2028, 90% of B2B buying will be AI agent intermediated, pushing over $15 […]
Telecom in the 5G Era – From Connectivity to Monetization
Telecom in the 5G Era — From Connectivity to Monetization Introduction Telecom operators have invested billions rolling out 5G networks. Yet, for many, monetization remains elusive. Consumers now expect high-speed, reliable connectivity as a given—not a premium. To thrive, telcos must shift from being utilities to digital service enablers, leveraging AI, automation, and ecosystems to […]
Workflow Automation — Scale Agentic Ops with Confidence with Novitates and Pega Infinity ’25
Workflow Automation — Scale Agentic Ops with Confidence with Novitates and Pega Infinity ’25 Executive Summary Automation has long promised efficiency, but the rise of agentic AI—autonomous systems that plan, act, and learn—creates new opportunities and risks. Many enterprises are experimenting with AI agents, but research shows a worrying pattern: without governance, these projects fail […]
Localization in Custom DX Component
Introduction As part of Pega Constellation development, most of the time, we are advised to use Pega OOTB UI components, for which localization can be configured with minimal effort. However, for a few advanced or custom UI requirements that are not available or suitable in OOTB, we can implement Custom DX components. In such cases, […]
The Complete Modernization Roadmap — From Legacy to Cloud-Ready Intelligence
The Complete Modernization Roadmap — From Legacy to Cloud-Ready Intelligence Modernization is a journey: Assess → Evaluate → Deliver → Update → Implement → Evolve A structured roadmap includes: Application stack review Integration mapping Database infrastructure validation Technical debt remediation Migration to Pega Cloud and Infinity ’23 Backlog feature modernization Multi-year ROI roadmap design Why […]
Subclass-based Case Creation with Unique Prefix in Pega Constellation
As enterprise applications scale, it’s common to manage different types of work under a unified case architecture while still requiring distinct behavior for routing, reporting, or identifier conventions. Pega Constellation supports this need through subclass-based case instantiation — allowing developers to create work objects in specialized subclasses while retaining a centralized case design in the […]
Transforming Healthcare: The Impact of AI on Patient Outcomes and Operational Efficiency
Transforming Healthcare: The Impact of AI on Patient Outcomes and Operational Efficiency Artificial Intelligence (AI) is transforming healthcare from a reactive, treatment-centric model into a predictive, personalized, and preventive ecosystem. As global healthcare systems grapple with rising costs, workforce shortages, and increasing patient expectations, AI emerges as a powerful tool to enhance diagnostics, streamline operations, […]
Credit Risk Modernization — Why Assessment Comes Before Upgrade
Credit Risk Modernization — Why Assessment Comes Before Upgrade Many enterprises attempt upgrades without understanding technical debt. A financial services organization operating on Pega 7.4 required modernization . A comprehensive four-week assessment uncovered: 860 outdated rules 12 integration points 280+ methods Guardrail compliance issues Need for containerized deployments for newer versions Why Assessment Is Strategic […]
Patient-Centric Pharma Platforms — Designing Lifecycle Intelligence
Patient-Centric Pharma Platforms — Designing Lifecycle Intelligence Healthcare transformation demands more than data collection. It demands lifecycle orchestration. A multinational pharmaceutical company required an integrated platform that unified healthcare professionals, marketing teams, medical teams, and patient lifecycle insights . The objective was clear: Enable integrated patient journey mapping Connect medical activity data from diverse systems […]
Streamlining Operations in the Automation Age: From Generative AI to Robotic Precision
Streamlining Operations in the Automation Age: From Generative AI to Robotic Precision Modern enterprises are under relentless pressure to operate faster, leaner, and smarter. To compete in a digitally disruptive landscape, organizations are no longer asking if they should automate—but how far automation can take them. From generative AI to robotic precision, automation services are […]
