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Sustainable Commerce: Why ESG Will Be a Commerce Platform Selection Criterion by 2027
Sustainable Commerce : Why ESG Will Be a Commerce Platform Selection Criterion by 2027 Sustainability is moving from a corporate responsibility commitment to a commerce infrastructure requirement. Gartner predicts that 70% of enterprises with generative AI will cite sustainability and digital sovereignty as top criteria to choose between public cloud services by 2027. (Source: Gartner, […]
The $58 Billion Market Disruption: Why GenAI Is Threatening Legacy BFSI Customer Service Platforms
The $58 Billion Market Disruption : Why GenAI Is Threatening Legacy BFSI Customer Service Platforms By 2027, generative AI and AI agent use will create the first real challenge to mainstream productivity tools in 30 years — prompting a $58 billion market disruption. (Source: Gartner, October 2025) For BFSI customer service leaders, this prediction is […]
The Post-Order Experience Economy: Why 2030 Commerce Winners Compete on What Happens After the Sale
The Post-Order Experience Economy : Why 2030 Commerce Winners Compete on What Happens After the Sale Enterprise commerce investment has historically been concentrated at the top of the funnel — acquisition, discovery, and conversion. The post-order experience — returns, exchanges, warranty management, loyalty, and re-engagement — has been treated as an operational cost to minimise […]
Composable Commerce in 2027: Why the MACH Architecture Is Now the Enterprise Baseline
Composable Commerce in 2027 : Why the MACH Architecture Is Now the Enterprise Baseline When Forrester predicted that vendor fragmentation would force the majority of enterprises to build composable “agentlake” architectures by 2026, it was describing a phenomenon that commerce leaders had been experiencing for several years: the monolithic platform is no longer viable for […]
The $15 Trillion Shift: How AI Agent Intermediation Will Reshape BFSI Customer Relationships by 2028
The $15 Trillion Shift: How AI Agent Intermediation Will Reshape BFSI Customer Relationships by 2028 Gartner’s most consequential prediction for BFSI leaders isn’t about contact centres or chatbots. It’s about the fundamental restructuring of how buying and service decisions get made. By 2028, 90% of B2B buying will be AI agent intermediated, pushing over $15 […]
Novitates Recognised Among India’s Best Workplaces in Health & Wellness 2026
Novitates Recognised Among India’s : Best Workplaces in Health & Wellness 2026 We are delighted to share that Novitates has been recognised by Great Place toWork® India as one of India’s Best Workplaces in Health & Wellness2026 — a recognition that reflects our ongoing commitment to the holisticwellbeing of every member of our team. In […]
Novitates at Pega RKO 2026 — Aligned, Energised, and Ready
Novitates at Pega RKO 2026 : Aligned, Energised, and Ready A new year. A new chapter. And for Novitates, a powerful start — at PegaRKO 2026. The Pega Revenue Kickoff is one of the most anticipated annual events withinthe Pega partner ecosystem — a gathering that sets the tone for the year ahead.Bringing together Pega’s […]
Telecom in the 5G Era – From Connectivity to Monetization
Telecom in the 5G Era — From Connectivity to Monetization Introduction Telecom operators have invested billions rolling out 5G networks. Yet, for many, monetization remains elusive. Consumers now expect high-speed, reliable connectivity as a given—not a premium. To thrive, telcos must shift from being utilities to digital service enablers, leveraging AI, automation, and ecosystems to […]
Workflow Automation — Scale Agentic Ops with Confidence with Novitates and Pega Infinity ’25
Workflow Automation — Scale Agentic Ops with Confidence with Novitates and Pega Infinity ’25 Executive Summary Automation has long promised efficiency, but the rise of agentic AI—autonomous systems that plan, act, and learn—creates new opportunities and risks. Many enterprises are experimenting with AI agents, but research shows a worrying pattern: without governance, these projects fail […]
Localization in Custom DX Component
Introduction As part of Pega Constellation development, most of the time, we are advised to use Pega OOTB UI components, for which localization can be configured with minimal effort. However, for a few advanced or custom UI requirements that are not available or suitable in OOTB, we can implement Custom DX components. In such cases, […]
