Executive Summary

Automation has long promised efficiency, but the rise of agentic AI—autonomous systems that plan, act, and learn—creates new opportunities and risks. Many enterprises are experimenting with AI agents, but research shows a worrying pattern: without governance, these projects fail to scale. Gartner predicts that 40% of agentic AI projects may be scrapped by 2027 due to poor value realization.

Pega Infinity ’25 addresses this by embedding governance and runtime predictability directly into workflow automation. For enterprises, this means agentic ops can scale safely, delivering measurable ROI. With Novitates, organizations gain a partner skilled in deploying Pega-powered automation that is compliant, resilient, and business-outcome driven.

The Automation Landscape in 2025

• Mainstream Adoption: McKinsey reports 65% of enterprises use GenAI, but few realize value at scale.
• RPA and Hyperautomation Growth: RPA alone is projected to surpass $30B by 2030, showing sustained investment in digital labor.
• Reality Check on Agents: Gartner warns of pilot fatigue and cancellation risk when governance and value measurement are absent.

The implication: scaling automation is not about “more bots” but about better-governed workflows.

Pega Infinity ’25: Designed for Governed Agentic Ops

Infinity ’25 accelerates workflow automation by:

• AI-Aided Design: Pega Blueprint converts processes into governed case types and workflows.
• Runtime Guardrails: Every automated action is bound by rules, SLAs, approvals, and audit logs.
• Unified Decisioning: Centralized policies ensure consistency across channels.
• Observability: Every decision and action is explainable and measurable.

This bridges the gap between AI experimentation and enterprise-grade execution.

The Novitates Advantage in Workflow Automation

Novitates brings proven Pega delivery expertise to help enterprises design and scale automation safely.

• Outcome-Driven Design: We map automation to measurable KPIs (cost-per-case, cycle time, FTR).
• Policy-Bounded Agents: Our approach ensures agentic workflows operate within compliance guardrails.
• Hybrid Work Models: We design systems where AI agents handle repetitive work while humans manage exceptions.
• Continuous Optimization: With observability and analytics, Novitates ensures workflows evolve with business needs.

High-Impact Use Cases

• Financial Services: Automated KYC, compliance checks, and onboarding exceptions.
• Insurance: Claims straight-through processing with agent-assisted exceptions.
• Telecom: Collections and dispute resolution with governed AI-driven outreach.

Each case demonstrates how agentic AI + Pega governance + Novitates expertise delivers safe, scalable automation.

KPIs That Matter

With Novitates and Pega Infinity ’25, enterprises can measure success through:

• Efficiency: 30–40% reduction in cycle times.
• Accuracy: Significant drop in compliance exceptions.
• Cost Savings: Reduced cost-per-case and higher throughput.
• Business Outcomes: Increased CSAT, reduced churn, faster time-to-value.

Agentic AI doesn’t succeed by itself—it succeeds with governance, outcomes, and the right partner. With Novitates and Pega Infinity ’25, you can scale workflow automation confidently, ensuring every automated step delivers value.

Partner with Novitates to accelerate your automation journey with Pega Infinity ’25.