Sales Automation — Power Every Seller with AI Guidance with Novitates and Pega Infinity ’25
Sales Automation — Power Every Seller with AI Guidance with Novitates and Pega Infinity ’25 Executive Summary Sales has always been about relationships, but in today’s complex environment, sellers are overwhelmed by data, tools, and administrative work. The solution lies in AI-guided selling, where every rep is empowered with the right insights, content, and next-best […]
Legacy Transformation — Reimagine & Retire Legacy Faster with Novitates and Pega Infinity ’25
Legacy Transformation — Reimagine & Retire Legacy Faster with Novitates and Pega Infinity ’25 Executive Summary For decades, enterprises have been shackled by legacy systems that drain budgets, slow innovation, and put digital transformation at risk. The cost of maintaining these systems—often 60–80% of IT spend—leaves little room for reinvention. The challenge is not just […]
From Insight to Automation: How Process Mining and RPA Are Powering the Next Era of Operational Excellence
From Insight to Automation: How Process Mining and RPA Are Powering the Next Era of Operational Excellence As enterprises race toward efficiency, two technologies have emerged as indispensable partners in transformation: Process Mining and Robotic Process Automation (RPA). While RPA drives automation by mimicking human tasks, Process Mining provides the x-ray vision enterprises need to […]
Voice AI & Customer Service Simulation: Redefining Enterprise Support with Conversational Intelligence
Voice AI & Customer Service Simulation: Redefining Enterprise Support with Conversational Intelligence As enterprises move toward intelligent automation, one area witnessing a radical shift is customer service. Traditional support channels are evolving into intelligent, real-time conversational experiences powered by Voice AI and simulation technologies. From handling thousands of customer queries simultaneously to training both humans […]
Custom DX Components Store
While Pega Constellation offers a powerful, model-driven UI framework with a growing suite of components, there are times when specific business needs or user experience expectations call for something more tailored. In such cases, custom DX components can help bridge that gap—especially when your team includes seasoned React developers who are comfortable building modular, reusable […]
Creating and Displaying Insights from External and Internal Data on Landing Pages in Pega
Introduction In Pega Constellation, Insights allow users to extract meaningful information from internal and external data and visualize it on Landing Pages. Whether you’re working with OOTB data pages, joined tables, or external REST data sources, this article guides you through all supported approaches, limitations, and workarounds to build insights in Pega 24.2.1. Showing Insights […]
Tooltips and Calculated Fields in Pega Constellation: Enhancing User Experience and Logic
Pega Constellation provides declarative, user-friendly configuration options to build modern UI experiences. Two such features Tooltips and Calculated Fields enhance usability and efficiency without relying on traditional section-based customization. This article explores how to implement tooltips, set up calculated fields, and examines button alternatives in Constellation. Tooltips in Constellation Tooltips are used to provide additional […]
Scaling Enterprise RPA in eCommerce — Automation That Actually Scales
Scaling Enterprise RPA in eCommerce— Automation That Actually Scales Automation is easy to deploy. Scaling it is the real challenge. An American eCommerce multinational managing order routing, payment processing, fulfillment, and analytics deployed Pega RPA for robotic desktop automation . However, the platform struggled under the load of 4,000+ agents. Frequent performance issues created operational […]
From Legacy Workflow Chaos to Agile Global Operations
From Legacy Workflow Chaos to — Agile Global Operations Enterprise complexity increases exponentially over time. One international development institution managed over 60 highly complex workflows .Built on legacy systems, configuration changes required months to reach production. This lag hindered decision-making and delayed capital project approvals. The Challenge of Workflow Sprawl Large institutions accumulate: Ad-hoc process […]
Modernizing Core Banking Without Disruption
Modernizing Core Banking — Without Disruption Core banking modernization is often perceived as high-risk. And for good reason. Legacy BPM solutions tightly coupled to front-end systems create brittle architectures. When business rules are embedded deep within code layers, even minor regulatory updates trigger cascading technical changes. A leading ANZ-region bank faced precisely this challenge . […]
