Customer Service — Unlock End-to-End Agentic Self-Service with Novitates and Pega Infinity ’25
Customer Service — Unlock End-to-End Agentic Self-Service with Novitates and Pega Infinity ’25 Executive Summary The promise of customer self-service has often fallen short. Traditional chatbots deflect but rarely resolve. Customers end up frustrated, while service costs remain high. The next frontier is agentic self-service—AI-powered journeys that not only understand intent but complete tasks end-to-end […]
Workflow Automation — Scale Agentic Ops with Confidence with Novitates and Pega Infinity ’25
Workflow Automation — Scale Agentic Ops with Confidence with Novitates and Pega Infinity ’25 Executive Summary Automation has long promised efficiency, but the rise of agentic AI—autonomous systems that plan, act, and learn—creates new opportunities and risks. Many enterprises are experimenting with AI agents, but research shows a worrying pattern: without governance, these projects fail […]
Parse Excel for Validation and Display
01. Overview Problem Statement In Pega Constellation, we have OOTB control to upload single/multiple excel files which will be attached to the case by default. However, if we want to parse the excel file and loop through the records to validate or display on the UI we should be using OOTB activity pxParseExcelFile. However there […]
Legacy Transformation — Reimagine & Retire Legacy Faster with Novitates and Pega Infinity ’25
Legacy Transformation — Reimagine & Retire Legacy Faster with Novitates and Pega Infinity ’25 Executive Summary For decades, enterprises have been shackled by legacy systems that drain budgets, slow innovation, and put digital transformation at risk. The cost of maintaining these systems—often 60–80% of IT spend—leaves little room for reinvention. The challenge is not just […]
The Automation Advantage: Harnessing AI, RPA, and Smart Systems for the Future of Work
The Automation Advantage: Harnessing AI, RPA, and Smart Systems for the Future of Work Automation has moved from being an operational efficiency tool to becoming the engine of enterprise transformation. In a world where disruption is constant, organizations are no longer asking if they should automate—they are asking how to integrate automation at every level […]
Localization in Custom DX Component
Introduction As part of Pega Constellation development, most of the time, we are advised to use Pega OOTB UI components, for which localization can be configured with minimal effort. However, for a few advanced or custom UI requirements that are not available or suitable in OOTB, we can implement Custom DX components. In such cases, […]
From Reactive to Proactive: The AI Driven Future of Cybersecurity
From Reactive to Proactive: The AI Driven Future of Cybersecurity Cyberattacks are evolving at an unprecedented pace, becoming more targeted, stealthy, and relentless. Traditional reactive security models that rely on known signatures and post breach remediation are no longer enough. Enter AI driven cybersecurity, which is transforming how organizations protect their digital ecosystems by shifting […]
From Insight to Automation: How Process Mining and RPA Are Powering the Next Era of Operational Excellence
From Insight to Automation: How Process Mining and RPA Are Powering the Next Era of Operational Excellence As enterprises race toward efficiency, two technologies have emerged as indispensable partners in transformation: Process Mining and Robotic Process Automation (RPA). While RPA drives automation by mimicking human tasks, Process Mining provides the x-ray vision enterprises need to […]
AIaaS: The Scalable Future of Enterprise AI
AIaaS: The Scalable Future of Enterprise AI Artificial Intelligence has moved from experimentation to execution—and enterprises can no longer afford slow, siloed, or resource-intensive AI deployments. That’s where AI-as-a-Service (AIaaS) is changing the game. With AIaaS, organizations can leverage cutting-edge AI capabilities—such as GenAI, natural language processing, computer vision, and intelligent automation—without having to build […]
The Complete Modernization Roadmap — From Legacy to Cloud-Ready Intelligence
The Complete Modernization Roadmap — From Legacy to Cloud-Ready Intelligence Modernization is a journey: Assess → Evaluate → Deliver → Update → Implement → Evolve A structured roadmap includes: Application stack review Integration mapping Database infrastructure validation Technical debt remediation Migration to Pega Cloud and Infinity ’23 Backlog feature modernization Multi-year ROI roadmap design Why […]
