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The digital age has brought a tidal wave of communication. With email use booming (an estimated 333 billion emails sent and received daily worldwide in 2022, projected to rise to 392.5 billion by 2026 [1]), businesses are struggling to stay afloat in a sea of information. This disorganization isn’t just an annoyance – it’s a productivity killer. Studies show that nearly half (48%) of employees waste valuable time searching for documents [2]. Furthermore, ineffective digital organization methods leave 47% of employees feeling frustrated and lost in the digital maze [2].
This lack of organization has significant consequences. Inconsistent naming conventions, unclear folder structures, and a lack of access controls all contribute to a chaotic work environment where important information is easily lost or inaccessible. This not only impacts employee efficiency but can also lead to missed deadlines, frustrated clients, and ultimately lost revenue.
So how can businesses navigate this digital deluge and reclaim control of their communication? The answer lies in Correspondence Management Systems (CMS). A CMS acts as a central hub for all your business correspondence, allowing you to track, manage, and automate communications from a variety of sources, including emails, faxes, scanned letters, and electronic documents [3].
Here’s how a CMS can transform your business:
The ever-increasing volume of digital communication poses a significant challenge for businesses. However, Correspondence Management Systems offer a powerful solution. By implementing a CMS, businesses can regain control of their communication, improve efficiency, and ultimately achieve greater success.
Sources:
[1] Statista: Emails sent per day 2025 https://www.statista.com/getting-started/personalization-receiving-statistic-updates-via-email
[2] Adobe Blog: How Digital Organization Impacts the Workplace https://blog.adobe.com/en/publish/2023/09/29/how-digital-organization-impacts-employees-workplace
[3] Microsoft AppSource: IT-Blocks Correspondence Management System (CMS) https://appsource.microsoft.com/en/product/web-apps/it-blocks.it-blocks-cms?tab=overview
[4] Adobe Experience League: Correspondence Management Overview https://experienceleague.adobe.com/en/docs/experience-manager-65/content/forms/letters-correspondences/cm-overview
[5] Oracle Correspondence Management https://www.oracle.com/in/content-management/what-is-cms/
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