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From Order Chaos to Revenue Velocity — How Pega Transforms Telecom Operations

In telecom, speed isn’t a luxury. It’s survival.

Customers expect instant activation. Enterprises expect seamless B2B onboarding. And internal teams expect clarity across systems that were never designed to work together.

Yet many telecom providers still struggle with:

  • Order fallouts
  • SLA leakage
  • Manual fulfillment cycles
  • Disconnected CRM and billing systems

The result? Delayed revenue recognition and frustrated customers.

The Turning Point: Intelligent Order Management

One leading telecom provider transformed its enterprise order fulfillment by implementing a Pega-powered ecosystem that spanned 16 top-level process areas and 14 applications .

The impact was dramatic:

  • 75%+ process improvement (order cycle reduced from 75 days to 22–25 days)
  • Up to 70% reduction in activation cycle time
  • SLA leakage reduced from 50% to 10%
  • 24% reduction in average handling time

By automating order management, integrating provisioning and billing, and introducing guided next-best actions, they enabled predictable, scalable growth.

This wasn’t just automation. It was orchestration.

Why Novitates?

At Novitates, we design Pega-powered digital process ecosystems that connect CRM, provisioning, billing, and customer advocacy into one seamless enterprise fabric.

We don’t just automate orders.
We engineer revenue velocity.

If your telecom enterprise is ready to reduce SLA leakage, eliminate order fallouts, and scale intelligently —

Let’s build your next-generation fulfillment engine.

👉 Explore how Novitates can transform your operations.

Source: https://www.infosys.com/digital/insights/Documents/seven-featured.pdf
Reference blog structure: https://novitatestech.com/cloud-commerce-at-global-reach-why-enterprises-are-turning-to-pega/

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