Building intelligent customer and employee experiences with Kore.ai.
Novitates combines Kore.ai expertise, AI capabilities, and industry knowledge to help enterprises modernize customer experiences, automate operations, and build intelligent conversational experiences.
From conversational AI to enterprise experience transformation.
Novitates' Kore.ai practice brings together conversational AI expertise, intelligent automation, customer experience capabilities, and enterprise technology experience to help organizations move from AI possibilities to practical business outcomes. Our teams work across customer experience, employee experience, agent experience, service experience, and application experience to help enterprises modernize how people interact with technology. Kore AI is a dedicated practice within Novitates' delivery augmentation model, alongside our broader digital transformation practice.
Depth across the platform, breadth across experiences.
Kore.ai provides the platform. We bring the delivery.
Kore.ai provides the technology foundation. Novitates brings the implementation expertise, industry understanding, and delivery capabilities required to apply it to complex enterprise environments.
Intelligent Automation
Apply AI-powered automation to streamline repetitive processes, improve operational efficiency, and create more responsive enterprise experiences.
Customer Service
Build intelligent customer experiences that connect conversations, service processes, and enterprise workflows.
Decisioning
Use AI and business intelligence to support more contextual and relevant interactions and decisions.
GenAI
Apply generative AI capabilities to enterprise use cases while connecting AI experiences to business processes.
Agentic AI
Explore intelligent AI agents that can support enterprise workflows and business interactions.
Data Engineering
Build the data foundations required to support intelligent applications and AI-driven experiences.
Cloud Transformation
Support the technology transformation required to deploy and scale modern enterprise AI environments.
Our Kore.ai platform expertise.
Our Kore.ai practice spans the platform's key capabilities, enabling enterprises to address customer, employee, IT, productivity, and AI-agent use cases.
Agent Platform
Build & manage conversational AI.
SmartAssist
AI-driven contact center automation.
BankAssist
Financial AI solutions.
SearchAssist
Intelligent enterprise search.
HR Assist
Automated HR support.
IT Assist
AI for IT service desks.
GALE Productivity Suite
Unified AI for work.
AI Agent Marketplace
Discover & deploy AI agents.
Observability & Compliance
Monitor & govern AI.
Applying conversational AI to real business challenges.
Novitates combines technology expertise with industry understanding to address enterprise-specific AI and automation opportunities.
Banking & Financial Services
Conversational AI, customer engagement, intelligent servicing, and AI-powered financial experiences.
Insurance
Customer engagement, campaign orchestration, policy and claims-related experiences, and intelligent assistance.
Healthcare & Life Sciences
Employee and customer self-service, intelligent search, and AI-powered support experiences.
Enterprise & IT
AI-powered IT service desks, enterprise search, HR support, and employee productivity.
Experience that goes beyond the platform.
Our experience spans real-world Kore.ai implementations across banking, insurance, and pharma.
Implemented Kore.ai's no-code platform to orchestrate inbound channels, web, mobile, branch, and outbound channels, email, SMS, WhatsApp. Conversational AI and real-time analytics dynamically calculate Customer Lifetime Value, enabling instant segmentation and VIP identification based on transaction behavior and engagement history.
Used Kore.ai to unify campaign orchestration across digital and agent-assisted channels. Adaptive AI models supported customer value and needs analysis, while Kore.ai virtual assistants evaluated customers based on policy tenure, claim patterns, and engagement.
Deployed Kore.ai's universal virtual assistant and intelligent automation across HR, IT, and customer self-service. The implementation spanned 30 legacy bots in 20 languages and supported thousands of FAQs across business lines.
Extend your team with Kore.ai expertise.
Whether you are implementing a new Kore.ai initiative, modernizing existing conversational experiences, or expanding an established AI program, Novitates can augment your delivery capabilities with specialized expertise.
Kore.ai Senior Architects
Our practice includes 3 Kore.ai senior architects supporting complex implementation and transformation initiatives.
Specialized Practice
A dedicated 25+ member Kore.ai practice brings platform expertise together with broader AI, automation, data, and cloud capabilities.
Cross-Functional Expertise
Our Kore.ai capabilities connect with our wider digital transformation practice, bringing together AI, automation, CX, data engineering, and cloud transformation expertise.
Let's build your next AI experience.
From conversational AI and intelligent automation to employee, customer, and service experiences, Novitates helps enterprises turn Kore.ai capabilities into practical business solutions.