Technology Partner · Pega

Partnering for real-world outcomes with Pega.

Novitates combines Pega expertise, industry knowledge, and engineering capabilities to help enterprises transform complex business processes, modernize applications, and build scalable digital solutions.

60+
Pega practice professionals
6
Deep specialisations
3
Productized accelerators
Talk to Our Pega Experts
A Pega practice built around business outcomes

Technical expertise, business understanding, industry knowledge.

Our Pega practice brings together technical expertise, business understanding, and industry knowledge to help organizations solve complex business challenges through the Pega platform. From intelligent automation and customer service to decisioning, AI, data engineering, and cloud transformation, we help enterprises turn technology investments into scalable, cost-effective solutions. The Novitates approach is built around continuous learning, emerging technologies, and long-term client success.

Pega Practice at a Glance

Depth that drives delivery.

Our Pega practice combines a strong delivery team with extensive platform certifications and specialized capabilities.

60+
Pega practice professionals
30%
Of workforce LSA certified
38
PCSSA certified
38
PCSA certified
20
PCPDC certified
30
Pega Express certified
20
Constellation adoption certified
12+
PCLSA certified
Pega delivery expertise

From platform expertise to enterprise transformation.

Our Pega expertise spans the business and technology capabilities enterprises need to modernize operations and build scalable digital experiences.

Intelligent Automation

Design and automate complex business processes to improve efficiency, consistency, and scalability.

Customer Service

Build customer-centric workflows that connect service processes with the people, data, and decisions needed to deliver better experiences.

Decisioning

Apply intelligent decisioning to support faster, more informed business outcomes.

Generative AI

Explore and operationalize emerging AI capabilities within enterprise processes and workflows.

Agentic AI

Extend enterprise automation through intelligent agents designed to support business processes and operational workflows.

Data Engineering

Build the data foundations needed to support intelligent applications and enterprise decision-making.

Cloud Transformation

Modernize Pega environments and support scalable cloud transformation initiatives.

Our Pega partnership journey

Built alongside our broader enterprise technology practice.

Novitates' Pega journey has been built with a focus on expanding platform capabilities and strengthening collaboration.

2022–24

Expanded client relationships, added new logos, and grew the team to 40+ professionals.

2025

Expanded the Pega practice and focused on strengthening collaboration with technology partners while pursuing authorized Pega partnership status.

2026

Continuing to expand the team, client base, and technology capabilities.

Six deep specialisations

The Pega specialist with productized IP no generic partner can replicate.

Six deep specialisations. Three productized accelerators. The single most defensible differentiator on the market.

01 · BFSI · Telecom · Healthcare

Pega Customer Service

Case-driven service, claims intake, dispute handling, complex servicing. Voice AI inside the case. Real-time agent assist.

BFSITelecomHealthcare
02 · BFSI

Pega CLM & KYC

Onboarding, KYC remediation, financial-crime workflows, beneficial ownership reasoning, multi-jurisdiction audit.

BankingClient-proven
03 · Insurance

Pega Claims

FNOL through settlement. GenAI document triage. Fraud-aware decisioning. Sub-line specialisation across health, motor, property.

InsuranceClient-proven
04 · Insurance

Pega Underwriting

Risk scoring. Multi-line auto-decisioning. Exception routing. Audit-by-design. 41% of policies auto-decisioned in live deployment.

InsuranceAuto-decisioning
05 · All Pega customers

Constellation Migration

Classic Pega UI to Constellation. Regression coverage. Design-system mapping. Powered by the NoviCon™ toolkit. 40–50% faster.

All PegaNoviCon™
06 · All Pega customers

Heritage Modernisation

Old Pega versions, classic decisioning, legacy code, migrated to Infinity '24. AI-ready post-modernisation. High-margin, underserved market.

All PegaInfinity '24
Three productized accelerators

Purpose-built IP that accelerates Pega transformation.

Designed to reduce delivery timelines and help enterprises move faster from implementation to production.

NovaKart™

Commerce Cloud on Pega

Composable storefront. Order management. Omnichannel commerce. B2B + B2C ready. Built entirely on Pega, no separate commerce licence.

Pega-native B2B + B2C Hospitality & Retail
Explore NovaKart™
NoviCon™

Constellation Migration Toolkit

Automated classic-to-Constellation UI conversion. Regression test scaffolding. Design-system mapping. 40–50% faster than manual migration.

40–50% faster Auto-regression Design-system mapping
Explore NoviCon™
NovaVerse™

Universe of Pega Agents

Curated, growing library of pre-built, audit-logged Pega agents ready to drop into your case. Claims, KYC, document classifier, and more. Productized agentic AI proof.

Audit-logged from day one Plugs directly into Pega cases
Explore NovaVerse™
Pega expertise across industry-critical processes

Where complex workflows meet regulatory reality.

Our Pega practice supports organizations across industries where complex workflows, regulatory requirements, customer experience, and operational efficiency intersect.

Financial Services

Transform onboarding, KYC, compliance, servicing, and other business-critical workflows.

Insurance

Support claims, underwriting, decisioning, and customer service transformation.

Telecommunications

Modernize customer service and complex service workflows.

Healthcare

Enable connected service experiences and streamlined business processes.

"
"Novitates has been a key partner in our digital transformation. The engagement spanned complex Pega CLM portal changes and SOI transformation work, and what stood out was the quality of delivery and the depth of business understanding behind it."
SV
Senior Vice President, IT
Global Financial Services Group
Client experience

What our clients say.

"Novitates has been a key partner in our digital transformation." The engagement included multi-phase portal work, electronic seals, and SOI transformation using Pega, with the client highlighting high-quality results and deep business understanding.

Senior Vice President, IT
Global Financial Services Group

Novitates supported health claims and underwriting processes, provided Pega technical support, conducted technical audits during a Pega upgrade, and contributed Pega best practices focused on performance and scalability.

Executive Vice President, IT & MIS
Leading Insurance Provider

Trusted by enterprises for complex transformation

Standard Chartered
BT
Verizon
Conduent
IFFCO-TOKIO
Patient Advocate Foundation
AG Insurance
Ready to transform what's possible with Pega

Let's build your next Pega transformation.

Whether you're modernizing legacy Pega applications, adopting Constellation, automating complex workflows, or exploring AI-powered transformation, Novitates brings the expertise and delivery capabilities to help you move forward.