Enterprise AI.
Straight talk, no slideware.
Technical deep dives, deployment patterns, regulatory alignment guides, and platform benchmarks from the team that ships enterprise AI in production for BFSI clients.
From the Novitates team.
When Conversations Become Actions: The Next Evolution of Enterprise Customer Experience
Why enterprises are moving beyond chatbots toward intelligent, connected conversations that understand context, take action, and drive resolution.
The Future of Retail & CPG: Building Intelligent Commerce at Scale
Retail and Consumer Packaged Goods (CPG) are entering a phase where digital commerce is no longer simply another sales channel. It has become a critical…
Building a Marine Underwriting Application on Pega
The Business Problem Marine insurance underwriting is one of the most complex lines in P&C. Every client has a different commodity mix, transit structure…
Agentic AI in Insurance: From Claims Automation to Intelligent Claims Operations
How AI agents are helping insurers move from automated tasks to intelligent, explainable, and outcome-driven claims operations Insurance has never been…
The Rise of Enterprise Agents: Why AI Assistants Are No Longer Enough
Artificial Intelligence has rapidly evolved from a productivity enhancer to a strategic business capability. Over the past two years, organizations have…
The Orchestration Imperative: Why Enterprise AI Needs Workflows, Not More Models
Enterprise AI has moved beyond experimentation. Organizations are rapidly deploying generative AI, copilots, intelligent assistants, and AI agents to…
The AI Token Cost Problem Is Real — Here Is How to Fix It
Enterprises scaling AI from carefully scoped pilots to production deployments are encountering a problem that few anticipated when they approved their…
Case Management Is Not a Feature. It Is the Backbone of Enterprise Operations.
Ask any operations leader in banking, insurance, or healthcare what slows their teams down, and the answer is almost always the same: cases falling…
Low-Code Is Not a Cost-Cutting Strategy. It Is an Innovation Engine.
The enterprise narrative around low-code has been dominated by one story: cost reduction. Cut developer headcount. Reduce IT project timelines. Empower…
AI Agents Are No Longer Experimental: How NovaVerse Brings Production-Grade Agents to Your Enterprise
The AI agent hype cycle has peaked. Enterprises are no longer asking whether they should explore agents — they are asking which agents they can actually…
Why the Center-Out Architecture Is the Enterprise Transformation Blueprint for 2025 and Beyond
Enterprise IT has long operated on a false binary: either push channel updates into legacy cores or overlay customer-facing applications that barely…
Beyond the Slideware: The Architecture of Governed Agentic AI in Regulated Enterprises
Introduction Enterprises are currently undergoing a massive shift in technical expectations. The initial excitement surrounding foundational models…
Quantified AI in BFSI: Re-engineering Claims and CLM on Pega Platform
Introduction For technology leaders within the Banking, Financial Services, and Insurance (BFSI) sectors, evaluating new technology requires looking past…
The Token Tax: What We Learned Building an AI Agent for Home Loan Verification
We built the same intelligent document verification agent three different ways - from scratch, on Kore.ai, and on Pega - and measured everything. Here's…
The Novitates Cloud Commerce Roadmap: From Today's Infrastructure to 2030's Intelligent Commerce Platform
Every enterprise commerce transformation starts with a gap: between where your commerce infrastructure is today and where the market requires it to be in…
The Heritage Modernization Blueprint: Decoupling and Migrating Legacy UI Safely
Introduction The ongoing pressure to transform legacy technology often leaves enterprise IT organizations facing a difficult choice. On one side lies the…
From Reactive to Proactive: How AI Ends BFSI Customer Churn Before It Starts
The most expensive customer service interaction in BFSI is the one that never happens — the silent departure of a customer who experienced one too many…
Hyper-Personalisation at Scale: How AI Delivers 1:1 Commerce Experiences to Millions of Customers
The promise of personalisation in commerce has existed for two decades. The ability to deliver it at scale — genuinely 1:1 personalisation for every…
Contact Centre to Intelligent Operations Centre: The BFSI Transformation Roadmap for 2027
The BFSI contact centre of 2027 is not an upgraded version of the contact centre of 2024. It is a fundamentally different operating model — one where AI…
The $58 Billion Platform Disruption: Why Your Commerce Stack Needs an AI-Native Upgrade Before 2027
Through 2027, generative AI and AI agent adoption will create the first real challenge to mainstream productivity tools in 30 years — prompting a $58…
Compliance by Design: How AI Transforms Regulatory Risk in BFSI Customer Service
By 2027, fragmented AI regulation will cover 50% of the world's economies, driving $5 billion in compliance investment. (Source: Gartner, Strategic AI…
Sustainable Commerce: Why ESG Will Be a Commerce Platform Selection Criterion by 2027
Sustainability is moving from a corporate responsibility commitment to a commerce infrastructure requirement. Gartner predicts that 70% of enterprises…
Insurance Claims in 2028: Why AI-First Insurers Will Process Claims While Competitors Are Still Filling Forms
The insurance claims experience is the single moment that determines whether a customer remains loyal or becomes an advocate for your competitor. Research…
The Data-Driven Commerce Enterprise: How Real-Time Analytics Creates Compounding Competitive Advantage
The gap between data-driven commerce enterprises and analytics-laggards is one of the most consistently documented in research. Organisations with higher…
Real-Time AI Decisioning in BFSI: From Next Best Action to Next Best Outcome
The evolution of AI in BFSI customer service follows a clear trajectory: from rule-based routing (2015), to machine learning recommendations (2020), to…
Flash Sales in 2028: Why Platform Resilience Is the New Commerce Competitive Advantage
Every enterprise commerce leader has experienced the nightmare: a flash sale or major product launch that becomes a brand crisis when the platform fails…
Defining the Agentic AI Roadmap: Insights from BFSI Philippines 2026
Novitates was proud to participate in the BFSI Philippines Summit 2026, held on April 16, 2026, at Novotel Manila Araneta City. Organised under the theme…
The $58 Billion Market Disruption: Why GenAI Is Threatening Legacy BFSI Customer Service Platforms
By 2027, generative AI and AI agent use will create the first real challenge to mainstream productivity tools in 30 years — prompting a $58 billion market…
Novitates CEO Saneeth Reddy Sarasani Joined Top Industry Leaders at the BFSI Philippines 2026 CEO Panel
MANILA, PHILIPPINES — As the Philippine financial landscape entered a transformative era defined by autonomous intelligence and digital trust, Novitates…
The Post-Order Experience Economy: Why 2030 Commerce Winners Compete on What Happens After the Sale
Enterprise commerce investment has historically been concentrated at the top of the funnel — acquisition, discovery, and conversion. The post-order…
KYC in 4 Minutes: How AI Is Ending the 5-Day BFSI Onboarding Ordeal
In 2019, completing KYC for a new bank account took an average of 24 business days at large global institutions. By 2025, digital-native banks were…
AI-Native Commerce: How Predictive Intelligence Is Replacing Reactive Fulfilment
The commerce operations model of 2025 is fundamentally reactive: inventory is replenished after stock levels drop; pricing is adjusted after market…
The Human-AI Partnership: Why BFSI's Best Customer Service Model Is 'Digital First, Not Digital Only'
One of the most important corrections in BFSI technology strategy arrived in June 2025, when Gartner predicted that by 2027, 50% of organisations that…
B2B Commerce in 2028: When 90% of Procurement Goes Through AI Agents, Where Will You Be?
The Gartner prediction that defines B2B commerce strategy for the next three years: by 2028, 90% of B2B buying will be AI agent intermediated, pushing…
Novitates at the Pega Partner Summit 2025 — Building Stronger Alliances in Singapore
The Pega ecosystem came alive at the Pega Partner Summit 2025 in Singapore — and Novitates was proud to be a part of it. Hosted by Pegasystems for its…
Agentic AI in Banking Customer Service: From 23% Scaling Today to Industry Standard by 2027
The numbers on agentic AI adoption in financial services tell a story of accelerating urgency. McKinsey's 2025 survey of 200 C-suite executives found that…
Real-Time Commerce Orchestration: The Capability That Separates 2030 Winners from 2025 Also-Rans
The difference between an enterprise commerce platform that wins in 2030 and one that doesn't will not be determined by storefront design, product…
The Hidden Cost of Fragmented Commerce
The Hidden Cost of Fragmented Commerce Fragmentation is the dirty secret of enterprise commerce. It's not a failure of strategy but just the result of…
Composable Commerce in 2027: Why the MACH Architecture Is Now the Enterprise Baseline
When Forrester predicted that vendor fragmentation would force the majority of enterprises to build composable "agentlake" architectures by 2026, it was…
The $15 Trillion Shift: How AI Agent Intermediation Will Reshape BFSI Customer Relationships by 2028
Gartner's most consequential prediction for BFSI leaders isn't about contact centres or chatbots. It's about the fundamental restructuring of how buying…
Novitates Recognised Among India's Best Workplaces in Health & Wellness 2026
We are delighted to share that Novitates has been recognised by Great Place to Work® India as one of India's Best Workplaces in Health & Wellness 2026 — a…
Why 30% of Fortune 500 Companies Will Offer Service Through a Single AI Channel by 2028 — And What BFSI Must Do Now
A striking Gartner prediction is forcing BFSI leaders to rethink their channel strategies from first principles: by 2028, 30% of Fortune 500 companies…
The Autonomous Service Era: Why 80% of BFSI Customer Issues Will Be Resolved Without a Human by 2029
The way financial institutions serve their customers is entering its most disruptive phase in decades. And the timeline is shorter than most banking…
The Shift from Transactional Commerce to Experience-Driven Commerce
Introduction For decades, commerce was primarily transactional. Organisations focused on product, price, and convenience. Today, the competitive landscape…
The $5 Trillion Agentic Commerce Revolution: Is Your Commerce Infrastructure Ready for 2030?
In October 2025, McKinsey published one of the most consequential commerce forecasts in years: by 2030, agentic commerce — in which AI agents shop…
How AI and Automation Are Reshaping Enterprise Commerce Platforms
Introduction Enterprise commerce is undergoing a fundamental shift. Artificial intelligence and automation are redefining how organisations interact with…
Novitates at Pega RKO 2026 — Aligned, Energised, and Ready
A new year. A new chapter. And for Novitates, a powerful start — at Pega RKO 2026. The Pega Revenue Kickoff is one of the most anticipated annual events…
Cloud Commerce in the Age of : Real-Time Customer Engagement
Introduction The modern customer no longer follows a predictable buying journey. They expect brands to understand their intent instantly, personalise…
Cloud Commerce at Global Reach: Why Enterprises Are Turning to Pega
Commerce today is no longer just about storefronts and checkout flows. For large enterprises, the real complexity — and opportunity — lies behind the…
Commerce at Scale: How Cloud Platforms Are Redefining Enterprise Operations
The Commerce Cloud market is entering a decisive growth phase . Valued at approximately $26.8 billion in 2025 , it is projected to surge to $165.9 billion…
Commerce Cloud at a Tipping Point: Why Intelligent Orchestration Is Redefining Enterprise Commerce
By Novitates | Internal Knowledge Perspective Commerce Cloud Growth Is Exploding—but So Are Operational Failures Enterprise commerce has entered a…
The Future of Commerce Cloud-Intelligent Automation as the New Differentiator
Introduction: Commerce Is No Longer Won at the Storefront Over the last decade, commerce innovation has been dominated by front-end improvements—modern…
Manufacturing 4.0 – Smart Factories and Resilience
Introduction The manufacturing sector is being reshaped by global disruptions, from supply chain shocks to labor shortages. At the same time, Industry 4.0…
Smart Government – Building Digital States that Citizens Trust
Introduction Governments are under immense pressure to deliver faster, smarter, and more transparent services. Citizens now expect the same digital-first…
Telecom in the 5G Era – From Connectivity to Monetization
Introduction Telecom operators have invested billions rolling out 5G networks. Yet, for many, monetization remains elusive. Consumers now expect…
Banking Reinvented – Driving Compliance and Customer Growth with AI
Introduction Banking has always been a trust business. Customers deposit their money with the belief it will be secure, regulators oversee institutions to…
Delivering Seamless Language Switching in Pega: The Switch Locale DX Component
Demonstration video Want to see it in action? Click the button below to watch a quick walkthrough. Introduction In today's global digital ecosystem…
The Future of Insurance: AI, Automation, and Customer Trust
Introduction The insurance industry is at a turning point. For decades, carriers have operated with risk models, underwriting, and claims systems built on…
Healthcare Transformation: From Admin Burden to Patient-First Operations
Introduction Healthcare systems globally are grappling with cost pressures, workforce burnout, and rising patient expectations. What was once seen as…
Pega Infinity 25 Constellation - Advancing User Experience and Developer Efficiency
Introduction Pega Infinity 25 Constellation introduces a range of enhancements designed to improve usability, streamline development, and enhance the…
Sales Automation — Power Every Seller with AI Guidance with Novitates and Pega Infinity '25
Executive Summary Sales has always been about relationships, but in today's complex environment, sellers are overwhelmed by data, tools, and…
Customer Service — Unlock End-to-End Agentic Self-Service with Novitates and Pega Infinity '25
Executive Summary The promise of customer self-service has often fallen short. Traditional chatbots deflect but rarely resolve. Customers end up…
Workflow Automation — Scale Agentic Ops with Confidence with Novitates and Pega Infinity '25
Executive Summary Automation has long promised efficiency, but the rise of agentic AI —autonomous systems that plan, act, and learn—creates new…
Parse Excel for Validation and Display
Problem Statement In Pega Constellation, we have OOTB control to upload single/multiple excel files which will be attached to the case by default…
Legacy Transformation — Reimagine & Retire Legacy Faster with Novitates and Pega Infinity '25
Executive Summary For decades, enterprises have been shackled by legacy systems that drain budgets, slow innovation, and put digital transformation at…
The Automation Advantage: Harnessing AI, RPA, and Smart Systems for the Future of Work
Automation has moved from being an operational efficiency tool to becoming the engine of enterprise transformation . In a world where disruption is…
Localization in Custom DX Component
As part of Pega Constellation development, most of the time, we are advised to use Pega OOTB UI components, for which localization can be configured with…
From Reactive to Proactive: The AI Driven Future of Cybersecurity
Cyberattacks are evolving at an unprecedented pace, becoming more targeted, stealthy, and relentless. Traditional reactive security models that rely on…
From Insight to Automation: How Process Mining and RPA Are Powering the Next Era of Operational Excellence
As enterprises race toward efficiency, two technologies have emerged as indispensable partners in transformation: Process Mining and Robotic Process…
AIaaS: The Scalable Future of Enterprise AI
Artificial Intelligence has moved from experimentation to execution—and enterprises can no longer afford slow, siloed, or resource-intensive AI…
The Complete Modernization Roadmap — From Legacy to Cloud-Ready Intelligence
Modernization is a journey: Assess → Evaluate → Deliver → Update → Implement → Evolve A structured roadmap includes: Application stack review Integration…
Legacy Modernization with GenAI: How Pega's GenAI Blueprint Transforms Technical Debt into Enterprise Agility
Legacy systems are the workhorses of enterprise IT have powered critical operations for decades. But today, they're often the biggest bottlenecks to…
Voice AI & Customer Service Simulation: Redefining Enterprise Support with Conversational Intelligence
As enterprises move toward intelligent automation, one area witnessing a radical shift is customer service. Traditional support channels are evolving into…
Agentic Process Fabric: Weaving AI Agents into the Core of Enterprise Operations
Enterprise AI is evolving rapidly—from isolated use cases to intelligent ecosystems powered by goal-driven agents. The next leap in this journey is the…
Subclass-based Case Creation with Unique Prefix in Pega Constellation
As enterprise applications scale, it's common to manage different types of work under a unified case architecture while still requiring distinct behavior…
From Automation to Autonomy: What Agentic AI Means for the Enterprise
Enterprise AI is evolving beyond predictive analytics and task automation into something far more transformative, Agentic AI . Unlike traditional AI…
Custom DX Components Store
While Pega Constellation offers a powerful, model-driven UI framework with a growing suite of components, there are times when specific business needs or…
The AI-Cloud Convergence: Accelerating Digital Transformation at Scale
As enterprises scale their digital journeys, the convergence of AI and Cloud technologies is emerging as a powerful force for transformation…
Transforming Healthcare: The Impact of AI on Patient Outcomes and Operational Efficiency
Artificial Intelligence (AI) is transforming healthcare from a reactive, treatment-centric model into a predictive, personalized, and preventive…
Beyond Bots: How AI and Automation Are Shaping the Future of Intelligent Enterprises
The lines between artificial intelligence and automation are blurring—and that's a good thing. As modern enterprises pursue speed, accuracy, and…
Creating and Displaying Insights from External and Internal Data on Landing Pages in Pega
In Pega Constellation, Insights allow users to extract meaningful information from internal and external data and visualize it on Landing Pages . Whether…
Public Sector Workflow Governance — Standardization That Drives Impact
Public sector and development institutions manage highly complex approval workflows. One international institution handled over 60 complex processes, many…
Credit Risk Modernization — Why Assessment Comes Before Upgrade
Many enterprises attempt upgrades without understanding technical debt. A financial services organization operating on Pega 7.4 required modernization . A…
Tooltips and Calculated Fields in Pega Constellation: Enhancing User Experience and Logic
Pega Constellation provides declarative, user-friendly configuration options to build modern UI experiences. Two such features Tooltips and Calculated…
NovaVerse: Building the Intelligent Agentic Ecosystem for the Enterprise
As enterprises move beyond chatbots and copilots, the next wave of AI transformation is being shaped by Agentic AI — autonomous, goal-driven systems…
Patient-Centric Pharma Platforms — Designing Lifecycle Intelligence
Healthcare transformation demands more than data collection. It demands lifecycle orchestration. A multinational pharmaceutical company required an…
The Future of Enterprise AI is Agentic: Transparent, Auditable, and Fast
Enterprise AI is entering a new phase—one where intelligent agents don't just respond but reason, plan, act, and self-reflect. This is the promise of…
Scaling Enterprise RPA in eCommerce — Automation That Actually Scales
Automation is easy to deploy. Scaling it is the real challenge. An American eCommerce multinational managing order routing, payment processing…
From Reactive to Predictive: Transforming Healthcare Through Innovation
Healthcare is undergoing a fundamental shift—from a system that reacts to illness, to one that predicts and prevents it. At the heart of this…
Streamlining Operations in the Automation Age: From Generative AI to Robotic Precision
Modern enterprises are under relentless pressure to operate faster, leaner, and smarter. To compete in a digitally disruptive landscape, organizations are…
Unified Configuration Management in Pega: Leveraging Configuration Sets
Configuration Settings in Pega Infinity 24.2.1 offer a unified framework that blends the capabilities of Application Settings , Dynamic System Settings…
From Legacy Workflow Chaos to Agile Global Operations
Enterprise complexity increases exponentially over time. One international development institution managed over 60 highly complex workflows .Built on…
The Future of Insurance is Smart: From Risk Prediction to Personalized Policies
Insurance is no longer just about protection— it's about prediction, personalization, and proactive service . As the industry navigates digital…
View Multi-Level Data in Pega Constellation
Introduction Displaying multi-level data is a common requirement in business applications. This article explores how to achieve that within Pega…
Insurance in the Age of Digital Signing — From Manual Friction to Seamless Trust
In insurance, trust is everything. But trust erodes when processes are slow, manual, and error-prone. A US-based financial services holding company…
Modernizing Core Banking Without Disruption
Core banking modernization is often perceived as high-risk. And for good reason. Legacy BPM solutions tightly coupled to front-end systems create brittle…
Enhancing User Experience with Search and Select in Pega 24.2
Introduction In Pega Constellation 24.2 , the Search and Select pattern enables users to quickly find and select records from large datasets by typing…
Novitates is Officially Great Place to Work® Certified — And We're Proud of It
We have some wonderful news to share — Novitates is now officially a Great Place to Work® Certified company. This recognition means the world to us. Not…
Reinventing Global KYC — Banking Without Borders
Compliance is no longer a regional requirement. It is a global operating model. Financial institutions operating across multiple jurisdictions face a…
Localization in Pega Constellation
Localization involves adapting internationalized software to a specific region or language by adding locale-specific components and translating text. Pega…
AI in Business: Transforming Businesses Across Every Industry
Artificial Intelligence (AI) is no longer a futuristic concept—it is a fundamental driver of business transformation across industries. From automating…
Building a Case link in Email body for Constellation application
Introduction As part of embedding a work case link in email, with Theme-Cosmos we have OOTB rules helping us with Correspondence fragments which…
Cloud Computing: Powering the Next Wave of Digital Transformation
Cloud computing has become the foundation of modern IT , enabling businesses to innovate faster, scale efficiently, and enhance security. As organizations…
Customizing Pega UI: Building a Tailored Component
In Pega applications, standard UI components sometimes require customization to meet specific business needs. This guide walks through the creation of a…
Ensuring Application Quality: Best Practices for Reliable and Scalable Software
Application Quality Matters In today's fast-paced digital landscape , enterprises must prioritize application quality to ensure reliability, scalability…
Essential Software Installation Guide for Publishing Components in Pega Constellation
Publishing custom components in Pega Constellation requires installing and configuring several software tools. This guide provides a step-by-step approach…
Future-Proofing Enterprise Applications with Scalable, Secure Cloud Solutions
Accelerating Digital Transformation with Cloud-Optimized Performance In today's digital-first world, businesses need scalable, secure, and high-performing…
Leveraging Pega Constellation Services for Optimal UI Performance
To fully leverage the React-based Constellation UI in Pega Platform 8.8 and above, it is essential to configure your environment with the appropriate…
Low-Code Development: The Future of Agile and Scalable Application Building
Home > Digital Transformation > Low-Code Development Revolutionizing Software Development with Low-Code The traditional approach to software…
Leveraging the pyRefreshData Extension Point for Pega Constellation Refresh Requests.
In Pega Constellation, a refresh request triggers the execution of business logic and updates the case data based on the input from UI. This updated case…
Intelligent Risk. Real-Time Control. The Pega Blueprint for Financial Institutions
When you're monitoring billions in credit exposure, visibility isn't optional. It's critical. One of the largest US brokerage firms needed a centralized…
The Next Wave of Digital Transformation: How AI, IoT, and 5G Are Redefining Business
As we move towards 2025-2030, digital transformation is set to accelerate, reshaping industries, economies, and societies. The convergence of artificial…
Implementing the Search and Select Pattern in Pega Constellation
The Search and Select pattern in Pega Constellation enables users to search for entries in the system of records using specific criteria. Upon the search…
Harnessing AI in Pega: Transforming Business Operations with Intelligent Automation
Introduction In the rapidly evolving digital era, businesses are constantly seeking ways to optimize operations, enhance customer experiences, and make…
Pega Constellation: A Practical Guide for Seamless Development
Pega Constellation represents the next generation of application development, offering modern UI features and streamlined workflows. However, to ensure a…
Transforming Insurance Operations: Faster Product Onboarding and Precise Premium Calculation with a Custom Framework
Background: A leading global insurance provider faced significant challenges in onboarding new motor and life insurance products swiftly and efficiently…
Streamlining Insurance Claim Processing with a Unified Platform
Background: A leading insurance provider faced significant challenges in their claim processing workflow due to scattered data across multiple legacy…
Claims Without Complexity — Reinventing Insurance with Unified Pega Workflows
In insurance, trust is built at the moment of claim. But what happens when claims processing depends on: Multiple mid-office systems Regional variations…
Streamlining Legacy Systems and Accelerating Go-To-Market Timelines with Digital Transformation
Background: A prominent insurance provider faced significant challenges in introducing changes to their legacy framework, such as launching new products…
Integrating Traditional UI with Pega Constellation: A Step-by-Step Guide
With the introduction of Pega Constellation , organizations may still require the integration of Theme-Cosmos landing pages and case types into the new…
From Order Chaos to Revenue Velocity — How Pega Transforms Telecom Operations
In telecom, speed isn't a luxury. It's survival. Customers expect instant activation. Enterprises expect seamless B2B onboarding. And internal teams…
Streamlining Client Onboarding with Pega GenAI Blueprint: A Game-Changer for Financial Services
In today's competitive financial landscape, ensuring a seamless client onboarding process is more than just a necessity—it's a strategic advantage. The…
Revolutionizing Application Development: The Power of Pega's Low-Code Platform
Introduction As organizations race to stay ahead in a rapidly changing digital environment, the need for agile and scalable application development has…
Healthcare at Digital Speed — How Pega Drives 99% Faster Time-to-Market
Healthcare communication sounds simple. Until you're managing: Millions of members Multiple constituent groups Dynamic regulatory changes Multi-channel…
Scaling Success in the Cloud: Discover Pega's Secure, Agile Cloud Platform
In an increasingly digital world, businesses are moving to cloud platforms to achieve scalability, flexibility, and cost efficiency. However, this…
Empowering Growth: How Pega's Consulting Services Fuel Digital Transformation
Introduction Digital transformation has become a strategic priority for organizations across all sectors. However, successfully implementing new…
Efficiency Redefined: How Pega's Workflow Automation Revolutionizes Business Processes
Workflow automation is increasingly seen as a strategic necessity for organizations aiming to enhance efficiency, reduce operational costs, and improve…
Beyond Automation: How Pega's AI Decisioning Transforms Customer Experiences
Today's digital consumers expect brands to understand their preferences and needs, delivering personalized experiences that feel relevant and timely…
Transform Faster, Innovate Smarter: The Power of Pega's Low-Code Platform
In the ever-evolving business environment, adaptability and speed are critical for staying competitive. Organizations are increasingly adopting low-code…
Pega GenAI Blueprint : Empowering Next-Gen App Development
The digital landscape is undergoing a transformative shift as organizations seek smarter and faster ways to bring applications to life. Generative AI…
The Rise of Generative AI: Transforming Industries
In the rapidly evolving digital landscape, Generative AI is emerging as a key player, revolutionizing industries by enabling machines to generate text…
5G and IoT: A Powerful Duo for the Future
The advent of 5G technology marks a significant leap forward for the Internet of Things (IoT), enabling faster communication between devices, reduced…
Edge Computing vs. Cloud Computing: Where Is the Future?
As businesses continue to embrace digital transformation, two powerful computing paradigms have emerged: edge computing and cloud computing. While cloud…
AI-Powered Cybersecurity: Combating Emerging Threats
As cyberattacks grow in complexity and frequency, traditional cybersecurity measures are no longer sufficient to safeguard businesses and individuals…
Sustainable Technology: Green Computing Trends for 2024
As businesses and governments around the world seek to reduce their carbon footprints, green computing is emerging as a powerful tool to drive…
Pioneering Healthcare Management: The Future of Patient Care with Advanced Technologies
The healthcare industry is experiencing a transformative era driven by rapid advancements in technology. In 2024, innovative solutions are revolutionizing…
Embracing the Future: How Process Mining is Shaping Digital Transformation
In the ever-evolving digital landscape, businesses are constantly seeking ways to enhance efficiency, cut costs, and gain a competitive edge. Process…
Advanced License Management Solutions: Streamlining Government Operations
In the evolving landscape of government operations, the efficient management of software licenses has become a critical component for ensuring compliance…
Redefining Hospitality Excellence: Innovations Shaping the Future
The hospitality industry is undergoing a significant transformation, driven by technological advancements and evolving customer expectations. In 2024, the…
Transforming Telecom: Harnessing AI and Innovation for Unparalleled Excellence
The telecom industry is undergoing a significant transformation driven by advancements in technology, particularly artificial intelligence (AI), 5G, and…
Revolutionizing Insurance: Embracing AI and Digital Innovation for the Future
The insurance industry is undergoing a significant transformation driven by advancements in technology, particularly artificial intelligence (AI) and…
Elevating Banking Excellence Through Innovative Solutions
The banking industry is undergoing a profound transformation driven by rapid technological advancements and shifting consumer expectations. The adoption…
Correspondence Management: Streamlining Business Communications
In today's data-driven world, analytics play a crucial role in helping businesses make informed decisions. However, the complexity of data analytics tools…
Enhanced Authentication: Strengthening Security in the Digital Age
As cyber threats continue to evolve, enhancing authentication methods is crucial for protecting sensitive information and maintaining user trust. Enhanced…
Analytics Made Simple: Unlocking Insights for Everyone
Efficient correspondence management is crucial for maintaining organized and effective business communications. With the increasing volume of emails…
Securing the Future: Cybersecurity, Rust, and DevSecOps in Software Development
As the software development landscape evolves, so do the challenges and solutions within the industry. Delve into three crucial trends that are shaping…
Transforming Software Development: The Power of AI, Low-Code, and Cloud Computing
The software development landscape is evolving at an unprecedented pace. As we look towards 2024 and 2025, several key trends are poised to redefine how…
Unveiling the Future: The Rise of Process Mining in Digital Transformation
Introduction to Process Mining Process mining is revolutionizing business operations by analyzing event logs to uncover inefficiencies and optimize…
Novitates at PegaWorld iNspire 2024: Innovating the Future of AI
Novitates is proud to have been part of PegaWorld iNspire 2024, a premier event that brought together the world's largest brands and brightest minds to…
Beyond Delays and Denials: A Look at AI-powered Claims Processing
The world of health insurance claims processing can be a frustrating maze, riddled with delays and denials. A recent study by the Economic Times in India…
Why Maintenance and Upgrades Matter More Than Ever
In today's fast-paced digital landscape, uptime is everything. Imagine this: you're in the middle of a critical presentation, showcasing your company's…
NOVITATES: Transforming the Digital Futures of Industries
The latest advancements in technology have completely changed the way the industry functions. As a result, companies are now left with no other option but…
Why AI-powered Chatbots Are the Future of Customer Experience (CX)
In the ever-evolving landscape of customer experience (CX), businesses are constantly seeking innovative ways to engage with their audience, address their…
How Automation Can Revolutionize Government Customer Service?
The relationship between citizens and their governments has traditionally been one of necessity rather than satisfaction. A recent Accenture report found…
The Drowning Inbox: How Correspondence Management Systems Can Save Your Business
The Drowning Inbox: How Correspondence Management Systems Can Save Your Business The Drowning Inbox: How Correspondence Management Systems Can Save Your…
Downtime Disaster: Why Every Manufacturer Needs a Proactive Maintenance Strategy
In today's fiercely competitive manufacturing landscape, every second counts. Unplanned downtime – those unexpected interruptions that halt production…
How Automation is Revolutionizing the Insurance Claims Process
The insurance industry faces a challenge. Consumer confidence is dwindling, with a significant portion 42% of global insurance customers expressing doubts…
Data Breaches on the Rise: How IT Consulting Can Secure Your APIs and Save You Millions
The digital landscape is evolving at a breakneck pace. Businesses are rapidly adopting cloud-based applications and leveraging APIs (Application…
Enhanced Authentication Solutions: Safeguarding Digital Identities
In today's rapidly evolving digital landscape, where cyber threats loom large and data breaches are increasingly commonplace, the need for robust…
Streamlining Operations: The Role of Automation Services
In today's fast-paced business landscape, organizations are constantly seeking ways to enhance efficiency, reduce costs, and drive innovation. Automation…
Revolutionizing App Design with Pega GenAI Blueprint
John Higgins, Chief of Client and Partner Success at Pega, recently returned from the World Economic Forum (WEF) in Davos, buzzing with excitement. The…
Novitates at PegaFest 2024, Bengaluru — Where Innovation Met Community
Bengaluru buzzed with energy as #PegaFest 2024 brought together Pega practitioners, partners, and visionaries for a landmark event celebrating the Pega…
Decoding the Analytics Revolution: Shaping the Future of Business Intelligence
In the ever-evolving landscape of business intelligence, analytics solutions stand at the forefront, driving transformative change and shaping the future…
Empowering the Future: Innovations Reshaping the Insurance Landscape
The global insurance landscape is poised for robust growth, marked by significant transformations and evolving consumer demands. According to recent…
Driving Innovation: The Evolution of Application Development Services
In today's digitally driven world, the significance of application development services cannot be overstated. As businesses across industries embrace…
Unlocking Business Potential with IT Consulting Services
In today's rapidly evolving digital landscape, businesses face unprecedented challenges and opportunities. The integration of technology into every aspect…
The Race for Generative AI Dominance
In the fast-paced world of artificial intelligence (AI), competition is fierce as tech giants race to commercialize cutting-edge technology. Google…
Unveiling the Dynamics of the Telecom Industry: A Journey into Connectivity
In an age where connectivity is paramount, the telecom industry stands at the forefront, facilitating the exchange of information across the globe. With…
Navigating the AI Horizon: Insights, Collaboration, and Innovation in the Era of Transformative Intelligence
In the ever-evolving world of artificial intelligence (AI), it's fascinating to witness the changes taking place in the boardrooms of companies. Recently…
Empowering Tomorrow: Navigating the Synergy of AI and Automation in the Global Workplace
The world of work and technology is currently going through an exciting transformation brought about by the combination of artificial intelligence (AI)…
India's Technological Renaissance: Unveiling the Journey of Growth, Resilience, and Innovation
In the ever-evolving tapestry of India's technological landscape, a remarkable story of growth, resilience, and innovation is unfolding. It goes beyond…
Artificial Intelligence -driven chatbots and virtual assistants : Revolutionizing Customer Experience in 2024
In the digital landscape of 2024, Artificial Intelligence (AI)-driven chatbots and virtual assistants have become a game-changer for businesses…
Navigating the Digital Landscape: The Crucial Role of Application Maintenance and Upgrades in 2024
In an era dominated by rapid technological advancements and digital transformation, the importance of robust and up-to-date applications cannot be…
From Doc to Wow – Riding the Wave of Intelligent Document Processing!"
The global Intelligent Document Processing (IDP) market is currently experiencing a significant surge, demonstrating an impressive Compound Annual Growth…
Industry use cases, from Pega, Kore.ai & AWS
Benchmarks, production deployments, and research from the platforms we implement. Novitates delivers these outcomes inside your governed enterprise environment.
Pega CLM: $128 per case → automated
Kore.ai 2025: manual onboarding costs reached $128 per case. Pega CLM agentic AI reduces this by automating document processing, risk assessment, and compliance screening.
Kore.ai: 72% agents want AI assistance
Kore.ai benchmark: 72% of contact centre agents express strong desire for AI assistance tools, understanding customer needs, reducing search time, minimising post-call admin.
AWS GenAI Innovation Centre: 73% POC to prod
AWS GenAI Innovation Center: 73% of customer AI initiatives moved from proof of concept to production in 2025. Some solutions ready in as little as 45 days with right delivery framework.
Pega: 7 of top 10 US banks, 5 of top 10 insurers
Pega's enterprise footprint: 7 of top 10 US banks, 7 of top 10 US health plans, 5 of top 10 US insurers, 4 of top 5 US telcos, 30+ major federal agencies. Platform-proven at scale.
AWS Bedrock: Fidelity 93–95% SQL accuracy
Fidelity Investments: text-to-SQL solution on Amazon Bedrock achieving 93–95% execution accuracy with 28-second response times. Non-technical users query complex databases via natural language.
Kore.ai: Fortune 500 Healthcare, 12M members
Fortune 500 healthcare org, 12M+ members: Kore.ai unified automated self-service and human-assisted engagement. Composable architecture + enterprise governance for regulated healthcare.
Use cases sourced from Pega, Kore.ai, and AWS published documentation. Novitates implements these patterns inside your enterprise environment on Pega and Kore.ai.
What's happening at Novitates.
Novitates achieves Pega Specialized Partner status, expanding delivery across all Pega product areas including Constellation, Infinity '24, CLM, and Claims.
Novitates recognized as Great Place to Work® Certified in India for 2026. Culture, AI-first delivery model, and outcome-based compensation cited.
NovaVerse™ launched, curated library of pre-built, audit-logged Pega agents for claims triage, KYC review, document classification, and underwriting.
Financial Services Group OBEC compliance copilot deployment completed. 62% reviewer time saved, multi-jurisdiction audit trail live. Case study published.
NoviCon™ toolkit launched: Constellation migration accelerator delivering 40–50% faster classic-to-Constellation migration than manual approaches.
Voice AI practice expanded with Kore.ai AgentOS certification. 3 languages now live in production across BFSI and Telco clients.
Enterprise AI. Monthly.
One email a month. Pega + Kore.ai + AWS deployment patterns. Regulatory updates. No fluff.
No spam. Unsubscribe any time.