Automation is easy to deploy. Scaling it is the real challenge.

An American eCommerce multinational managing order routing, payment processing, fulfillment, and analytics deployed Pega RPA for robotic desktop automation . However, the platform struggled under the load of 4,000+ agents.

Frequent performance issues created operational instability.

The Enterprise Scaling Challenge

Large-scale RPA environments require:

• Infrastructure scalability
• Centralized bot governance
• Seamless integration with CRM and telephony platforms
• Automated agent provisioning
• Zero-disruption migration paths

The organization needed migration to a scalable robot manager platform while avoiding business losses during transition .

The Transformation Outcome

Through architectural redesign:

• Migration to a scalable Robot Manager hosted in-house
• Automated agent creation eliminating manual onboarding
• Seamless integration with Avaya and Salesforce
• Roadmap to upgraded RPA version
• Categorized and resolved BAU support issues

The measurable impact:

• Call handling time reduced to 30 seconds
• Reship processes reduced from 2.5 minutes to 30 seconds
• 80% manual effort reduction
• 95% turnaround improvement

Automation moved from tactical to strategic.

Why RPA Must Be Designed for Scale

Scaling RPA requires:

• Centralized orchestration
• Bot lifecycle governance
• Load management frameworks
• Integration-first architecture
• Continuous monitoring

Pega delivers robotic automation capability. Novitates ensures enterprise-grade design.

Novitates’ RPA Scaling Model

We architect:

• Centralized RPA governance frameworks
• Integration pipelines with CRM ecosystems
• Automated provisioning and deployment workflows
• Continuous performance optimization

Automation should not break under growth. It should accelerate it.

If your RPA environment is reaching scale limits —Novitates can help you redesign for resilience.